Terms and Conditions : 4WD Safaris (“the Company”) accepts your (“the Customer”) booking under the following terms and conditions.
Bookings can be made via phone, email, in person or through our website and will be confirmed upon receipt of full payment. Full payment can be made via credit card on our website or by phone or cash payments accepted.
Cancellations and Refunds the Company will only cancel Safaris due to circumstances out-with our control, in this case a free transfer to an alternative date or activity will be offered or a full refund will be available. Where the customer cancels the tour, we will provide an alternative date for a reservation or charge as detailed below, shall be payable by the Customer. (We will be considerate to circumstances).
Cancellation Charges apply to all bookings: When notification of cancellation is received less than 5 days prior to Safari date – 50% cancellation charge When notification of cancellation is received less than 48 hours in advance of Safari departure time – 100% cancellation charge. If no notification of cancellation is received the customer will be held liable for the full cost of the cancelled activity .We regret no refunds can be offered if the Customer is late for a tour.
Insurance the Company has full public liability insurance. We will take every opportunity to reduce the risk involved in activities offered, however due to the nature of the activities there will always be some degree of risk involved. Please note, instructions from employees of the Company must be obeyed at all times in order to minimize risk.
Force Majeure the Company does not accept any liability for loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, natural disasters, fires sickness, weather conditions, road or traffic conditions, temporary mechanical or electrical breakdown, explosion of or radioactive contamination from any nuclear facility or other events beyond the control of the Company.
Reduction in numbers the Customer must inform the Company of any reduction in numbers prior to the Safari, any reduction in numbers less than 2 days prior to the Safari date will result in the Customer being held liable for the full cost of the reduction.
Minimum Numbers our minimum number on every experience is 2 full paying adults unless otherwise stated below:
Passengers with health considerations please note our tours may not be suitable for people with certain disabilities, dietary requirements or medical conditions. If you have a disability, 4wd vehicles can be difficult to get in and out preventing easy access. Should any of your party suffer from any disability or medical condition which may affect their or any other passengers’ tour you must provide full written details at the time of booking, including any specific requirements that the person has. Also at the time of booking you must provide that all assistance the disabled person requires will be provided by you. In view of the nature of the tour we regret that we must reserve the right to decline any bookings whenever we feel unable to accommodate the needs of the client where, in our opinion, the medical condition or disability of the client is likely to have a significant effect on other clients taking the same tour
Smoking is not permitted in any of our vehicles or in any of our livestock sheds.
Dogs unfortunately dogs are not permitted in our vehicles or on our tours.
Children above the age of 3 years are welcome providing they are accompanied by an adult. For advice on which safari would be most suitable for your family, please contact us.
Weather safaris will take place in all-weather deemed safe in the opinion of the Directors of the Company. The Company reserves the right to alter routes should this be necessary in order to provide the best service possible in the given conditions. The above cancellation policy applies for Safaris cancelled by customers due to weather conditions.
Clothing sturdy footwear and suitable outdoor clothing must be worn. The Company reserves the rights to refuse participation to customers who dressed inappropriately with inappropriate footwear.
Alcohol and Drugs the Company reserve the right to refuse participation to clients they believe are under the influence of alcohol or drugs, in such circumstances no refunds shall be given.
The Company reserves the right to refuse participation to any Customer whose conduct or manner is likely to cause offence or upset to other passengers. In such cases full cancellation charges apply and the Company shall have no further liability to that passenger.
Complaints Procedure the company will do everything in their power to ensure every customer has a thoroughly enjoyable experience. If any customer is dissatisfied with any part of the experience provided, the exact reasons for their feelings must be detailed in writing and given to the company. This document will then be taken into consideration by the Company who will ensure a satisfactory outcome is reached for both parties.
Gift Vouchers are valid for 12 months from date of purchase unless otherwise stated.